Due to the large size & expense of shipping, all sales of Roundboy ovens, Builder's Package, and optional stand are final. However, we are committed to customer service and your satisfaction with our ovens. If you have any questions or difficulty using your oven, do not hesitate to contact us and we promise to do everything we can to make sure you love your Roundboy as much as we do.
For sales of accessory items, you may new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an accessory item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Due to the large size & weight of the Roundboy Oven, we ship our ovens, builders package & optional stand via common carrier (freight trucking).The oven is shipped in a custom built wooden crate to protect it against damage while in transit. We use a variety of freight carriers, all of which are either regional or nationally known trucking companies. We coordinate shipping through freightcenter.com, which is a third party logistics service provider.
When your oven arrives at your local destination terminal, the freight company will call you to schedule the oven's final delivery at your convenience. The oven will arrive on a truck which has a lift-gate equipped trailer to facilitate off-loading. The driver will unload the crated oven and deliver it curb-side.
Please inspect your shipment with the driver when it arrives. In the rare event that there is damage, please have the driver note it on the freight bill and accept the shipment. Contact us right away and we will replace any damaged parts. All shipments are shipped with freight insurance.
We currently are only able to ship within the continental U.S.